The concept "a caller is faster" is outdated. To provide you with the best possible service, we have developed the self-service module below.
After answering 3 questions you will be redirected to a form with which you can consult our system about the status of your order, payment or shipment.
In 90% of cases, you will receive an answer to your question within seconds.
If the result is not satisfactory or if an intervention by one of our employees is necessary (for example with a general question, a return request, a warranty request, etc.), fill in your question or complaint on the form. This form is automatically sent to the responsible department. They will help you as soon as possible.
PLEASE CHOOSE THE SITUATION WHICH APPLIES TO YOU THE MOST BELOW.
I ordered but did not yet receive the goods
Changing my order or delivery address
The status of my order / shipment
The status of my payment or I want to request an invoice
none of the above, I have another question
I ordered and received the goods or a part of the goods
Returning or exchanging products
Warranty or problems during transport
My (partly) undelivered order, missing parts
A payment, refund payment, invoice or contact the accounting department
none of the above, I have another question
My question is not regarding an order that I previously placed
technical product information or spare parts
Stock situation and delivery time
On every product page you will find the correct stock for both online orders and in our shops. This stock is updated automatically and is correct.
Prices of products and shipping
none of the above, I have another question
- A question to the sales departement
- A question to the administration departement
- A question regarding payments
- Please see this page for the opening hours of our shops.
- Another question