Herroepingsrecht

RIGHT OF WITHDRAWAL
During the trial period of 14 days, the buyer reserves the right of withdrawal which gives him the opportunity to, without any obligation, return the received goods (on his own expense). Based on the warranty legislation, the customer needs to inform the trader unequivocally of the fact that he wants to return the goods within 14 days after the purchase date. By, for example, first mentioning that a product does not function properly and requesting an exchange, the client loses his right of withdrawal. The buyer does not dispose of the right to renounce the purchase in case of tailor-made articles such as bubble covers, winter covers, liners, automatical swimming pool coverings, etc. In case of right of withdrawal, the reimbursement will take place in the exact same way as the payment was executed.

A consumer who intends to exercise his right of withdrawal may in principle not use the product. However, he has the right to test and inspect the goods he has bought to the extent necessary to ascertain the nature, characteristics and functioning of the goods. In practice, this means that the consumer may handle and inspect the product in the same way as he would in an ordinary shop.
If the testing of the goods by the consumer has gone beyond what is necessary to establish the nature, characteristics and functioning of the goods (i.e. if more testing than would normally be done in a shop), the consumer will not lose his right of withdrawal, but he will have to compensate the trader for the loss in value which has occurred, which, subject to proof of more significant diminution in value, is estimated at least at 40% of the new value. Goods must be returned to the address provided by the trader at the expense of the consumer.

Using the right of withdrawal?
Use the form on this page.